Refund policy
At Aurevia Health Sciences, we want you to feel confident about your purchase. Please contact support@aureviahealth.co.za with any return or refund request.
Online purchase cancellations
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel your online purchase without giving a reason or paying a penalty within seven days after receiving your goods.
You are responsible only for the direct cost of returning the goods. We will refund the full payment within 30 days of cancellation.
Any statutory exception will be applied only where legally applicable to the particular goods and transaction. We do not treat all skincare or sun-care products as automatically excluded.
Other change-of-mind returns
Outside your statutory cancellation rights, we do not offer additional change-of-mind returns or exchanges. Please select your products carefully and contact us before ordering if you need product information.
Defective, unsafe or poor-quality products
If a product fails to meet the quality standards required by the Consumer Protection Act within six months of delivery, you may return it at our risk and expense and choose a repair, replacement or refund, as applicable under the Act.
Opening a product or discovering a defect during normal use does not automatically remove these rights. This six-month provision does not limit any other rights you may have under applicable law.
Incorrect or damaged deliveries
If you receive the wrong product, a leaking container or an item damaged during delivery, please contact us as soon as reasonably possible.
Include your order number, a description of the problem and, where available, photographs of the product and packaging. Photographs help us investigate but are not an absolute condition of exercising your legal rights.
We will arrange an appropriate remedy and cover reasonable return costs where we supplied an incorrect or damaged item.
How to return a product
Email support@aureviahealth.co.za with your order number or other proof of purchase and the reason for your return. We will provide return instructions and the appropriate return address.
Please package returned products securely and retain your proof of dispatch. Contacting us first helps us arrange the return; it does not make a valid statutory cancellation subject to our approval.
Please retain the original packaging where possible. Missing packaging will not automatically invalidate a claim concerning defective goods.
Refunds
Refunds will normally be made through the original payment method. If this is not possible, we will agree on a suitable alternative with you.
We will confirm when a refund has been processed. Your bank or payment provider may require additional time to display the funds. We will comply with applicable legal refund deadlines and will not impose a restocking or administration fee on a statutory return.
Product reactions
If you experience irritation or an unexpected reaction, stop using the product and contact us with the product name, batch number and relevant details.
A reaction does not automatically establish that a product is defective. We will assess the circumstances without limiting your consumer rights.
Contact
Aurevia Health Sciences
Email: support@aureviahealth.co.za