Shipping policy

This Shipping Policy explains how Aurevia Health Sciences processes and delivers online orders.

Delivery areas

We deliver to addresses within South Africa.

Available delivery options are shown at checkout. If your address is not supported, please contact support@aureviahealth.co.za before ordering.

Order processing

In-stock orders are normally prepared for dispatch within 2 business days after payment has been confirmed.

Business days are Monday to Friday, excluding South African public holidays.

Pre-orders and products with longer lead times will have their expected dispatch timing stated before purchase.

Delivery times

After dispatch, estimated delivery times are:

• Main centres: 2-5 business days.
• Regional and outlying areas: 4-7 business days.

These are estimates unless we expressly agree to a specific delivery date. We will notify you of significant delays affecting your order. Estimates do not remove your legal rights concerning late delivery.

Delivery charges

Delivery charges are displayed at checkout before payment. Any free-delivery promotion and its qualifying conditions will be clearly stated.

If a delivery service is unavailable for your address, we will contact you to discuss the available options. We will not add a surcharge after purchase without your agreement.

Tracking

Where tracking is available, we will send the tracking information to the email address or mobile number supplied with your order.

Please contact us if you need help locating your parcel.

Delivery details and unsuccessful delivery

Please provide a complete street address, postal code and working contact number. Tell us promptly if you notice an error in your delivery details.

If delivery fails because the supplied address is incorrect or nobody is available to receive the parcel, we will contact you to arrange the next step. Any reasonable additional delivery charge will be explained and agreed before redelivery.

Responsibility during delivery

For deliveries arranged by us, responsibility for loss or damage remains with Aurevia until delivery to you or your nominated recipient, except where the law permits a different arrangement that you have expressly accepted.

If a parcel is lost or arrives damaged, contact us so that we can investigate and arrange an appropriate remedy. You do not need to resolve the matter with the courier alone.

Delayed or unavailable orders

If we cannot meet the agreed delivery period or an ordered product becomes unavailable, we will notify you and explain the available options, including cancellation and refund where applicable.

Contact

For shipping enquiries, email support@aureviahealth.co.za and include your order number.